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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Frank Scibilia

Frank Scibilia

August 13, 2026

5  out of  5
rating by Frank Scibilia
"Very responsive and extremely polite. Nate is a very nice agent"
We responded:
"Frank
Thank you very much for your kind words and great rating.
We are very thankful and strive for outstanding customer service.
Thanks
Matt Roe
State Farm Agent"
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Beryl Vossler

August 11, 2026

5  out of  5
rating by Beryl Vossler
"Michelle is always available to help and is extremely personable to deal with. I’ve been with this agency for years for all of my insurance needs and they’ve always been great to deal with."
We responded:
"Beryl
Thank you for your kind words and we appreciate your trust and businss.
Thanks
Matt Roe
State Farm Agent"
Profile photo of Karen Schroeder

Karen Schroeder

August 7, 2026

5  out of  5
rating by Karen Schroeder
"In the world of insurance, it's almost shocking how friendly, responsive and knowledgeable Matt Roe's staff is on a consistent basis. I am surprised every time with the ease and pleasantness of doing business with them. If you call, ask for Carrie!"
We responded:
"Karen
So very kind- that you for your great words and support and we appreciate you as a policy holder!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Alexander Bryden

Alexander Bryden

August 4, 2026

5  out of  5
rating by Alexander Bryden
"I'm always amazed with the service provided by Nate. He's a true professional, courteous and diligent. I highly recommend him!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Scott Stocking

Scott Stocking

July 31, 2026

5  out of  5
rating by Scott Stocking
"Nathan was quick to respond to the needs and handled everything flawlessly"
We responded:
"Scott
Thank you for your kind words and we appreciate your awesome rating!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Denis Sgouros

Denis Sgouros

July 17, 2026

5  out of  5
rating by Denis Sgouros
"Carrie was amazing to work with! She helped me through renters and car insurance and was so communicative and available throughout our entire car buying journey.

Thank you Carrie!"
We responded:
"Denis
Thank you for your kind words regarding Carrie and your trust and business.
Thanks
Matt Roe
State Farm Agent"
Profile photo of Jacob Flora

Jacob Flora

July 13, 2026

5  out of  5
rating by Jacob Flora
"I'm a car salesman at FX Caprara in Phoenix, NY and I deal with insurance agents all the time. Nathan Wicks was very quick and accurate. I didn't have to keep playing phone tag with him. I highly recommend doing business with him!"
We responded:
"Jacob
Love to hear this and we cannot thank you for your positive feedback! We thrive on outstanding service!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Michael B

Michael B

June 19, 2026

5  out of  5
rating by Michael B
"Very professional and timely.
Ask for Nathan Wicks for your insurance needs!"
We responded:
"Michael
Thank you for your kind words regarding Nate and our Agency. We appreciate your business and trust!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Zechariah Nower

Zechariah Nower

May 29, 2026

5  out of  5
rating by Zechariah Nower
"Nate was very fast and efficient with helping for a policy change!"
We responded:
"Zechariah
Thank you for your kind words and review of our office and Nate.
We appreciate that and strive for excellence!
Thanks
Matt Roe
State Farm Agent"
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Sam G

May 29, 2026

5  out of  5
rating by Sam G
"The carrier did a fantastic job and helped me secure the best quote possible. I highly recommend reaching out to her at this office ,she is very knowledgeable and will help you with your insurance needs."
We responded:
"Sam
Thanks for your kind words with Carrie and our office. We appreciate your trust and business!
Regards,
Matt Roe
State Farm Agent"
Profile photo of Timothy Tiernan

Timothy Tiernan

May 20, 2026

5  out of  5
rating by Timothy Tiernan
"Nathan Wicks was great to work with. fast and efficient."
We responded:
"Timothy
Thank you so much for your kind words regarding Nate! We appreciate your trust and business and thank you!
Matt Roe
State Farm Agent"
Profile photo of Brayton Johnson

Brayton Johnson

April 24, 2026

5  out of  5
rating by Brayton Johnson
"Carrie was very helpful and kind when it came to getting renters insurance. It was a very easy and seamless process, highly recommend."
We responded:
"Brayton
Thank you for your kind words about our office and Carrie. We appreciate your trust and business.
Matt Roe
State Farm Agent"
Profile photo of Mike Licamele

Mike Licamele

April 23, 2026

5  out of  5
rating by Mike Licamele
"Carrie was extremely helpful and easy to work with for renters insurance. Highly recommend"
We responded:
"Mike
We appreciate your kind words- we always strive to make things easy. We appreciate your trust and business.
Thanks
Matt Roe
State Farm Agent"
Profile photo of Bill McKnight

Bill McKnight

April 23, 2026

5  out of  5
rating by Bill McKnight
"Very Helpful!"
We responded:
"Bill
Thank you very much for your 5 star review and our agency helping you out!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Herbert Jean-Pierre Jr.

Herbert Jean-Pierre Jr.

April 13, 2026

5  out of  5
rating by Herbert Jean-Pierre Jr.
"Great service and very helpful"
We responded:
"Herbert
Thank you very much- we appreciate your kind words as well as your trust and business.
Please let us know if you need anything moving forward?!
Thanks
Matt Roe
State Farm Agent"
Profile photo of adam zink

adam zink

April 10, 2026

5  out of  5
rating by adam zink
"They work fast and accurately!"
We responded:
"Adam
Thank you for your kind review. We greatly appreciate your trust and business.
Matt Roe
State Farm Agent "
Profile photo of Jim Barr

Jim Barr

March 31, 2026

5  out of  5
rating by Jim Barr
"Quick and easy! Thanks so much, Nate, for your great service."
We responded:
"Jim
Thanks for your kind words- exactly how you run your business!
Thanks
Matt Roe
State Farm Agent"
Profile photo of david owens

david owens

March 4, 2026

5  out of  5
rating by david owens
"Great to deal with"
We responded:
"David
Thank you for your kind words. We appreciate your continued trust and business.
Thanks
Matt Roe
State Farm Agent"
Profile photo of Kelly Hale

Kelly Hale

January 22, 2026

5  out of  5
rating by Kelly Hale
"What a great experience working with Nathan. I had to help a customer with something and he made the process very easy and quick"
We responded:
"Kelly
Thank you for your kind words regarding Nate and our office. We appreciate your trust and service is our #1 Priority!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Habibeh Hassani

Habibeh Hassani

January 8, 2026

5  out of  5
rating by Habibeh Hassani
"I am thrilled to share my experience working with Carrie M. Jaquin-Salisbury regarding my homeowner's insurance. From our very first interaction, Carrie impressed me with her quick responsiveness and attention to detail. Whenever I had a question or encountered an issue, she was always just a message away, ensuring I felt supported throughout the entire process.

Carrie's ability to address and resolve any problems I faced was outstanding. She approached each situation with professionalism and a genuine desire to help, making what could have been a stressful experience much smoother. Her expertise in the field was evident, and her proactive communication kept me informed every step of the way.

I cannot recommend Carrie highly enough! She is a true professional who genuinely cares about her clients, and her dedication made a significant difference in my homeowner's insurance journey. Thank you, Carrie, for your exceptional service!"
We responded:
"Habibeh
Thank you so very much for your detailed description of how Carrie helped you- she always goes above and beyond!
We pride ourselves with outstanding customer service and going above and beyond!
We appreciate not only your business but also your trust!
Regards,
Matt Roe
State Farm Agent"
Profile photo of I Hawkins

I Hawkins

January 3, 2026

5  out of  5
rating by I Hawkins
"My overall experience was great with Carrie. She made the process of getting renters insurance very smooth. She answered all of my questions that I had and was very pleasant. I would recommend her and this company to anyone looking for services."
We responded:
"Thank you so very much for your kind words and review of our agency. We pride ourselves on going above and beyond!
Thank you for your continued trust and business.
Matt Roe
State Farm Agent"
Profile photo of Ross Barton

Ross Barton

December 16, 2025

5  out of  5
rating by Ross Barton
"Nathan was a huge help! He kept track of everything for me and kindly reached out to assist with my accounts. I will gladly do business with his agency again!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!
Thanks
Matt Roe
State Farm Agent"
Profile photo of Hyelee Park

Hyelee Park

December 3, 2025

5  out of  5
rating by Hyelee Park
"I got my home and auto insurance through Carrie at the Matt Roe State Farm, and she made the whole process quick and easy. She explained everything clearly, answered all my questions, and was great to work with. Highly recommend Carrie and the Matt Roe!"
We responded:
"Hyelee
Thank you very much for your kind words! We appreciate your trust and business.
Matt Roe
State Farm Agent"
Profile photo of Eduardo Castillo

Eduardo Castillo

November 21, 2025

5  out of  5
rating by Eduardo Castillo
"As always at Matt Roe State Farm Agency, I get the best service , as a salesman at Kia of East Syracuse , Nathan Wicks with his excellent customer service, makes me feel proud of job.
Thank you Nathan"
We responded:
"Thank you Eduardo and all you do at Kia of East Syracuse.
Thanks for your kind words and we enjoy helping you out!
Matt Roe
State Farm Agent "
Profile photo of Dean Sharron

Dean Sharron

November 20, 2025

5  out of  5
rating by Dean Sharron
"The Matt Roe Agency and State Farm are ALWAYS great to work with!"
We responded:
"Thank you Dean. We appreciate your continued trust and business.
Matt Roe
State Farm Agent "